Returns & Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 30-day money-back guarantee on all high-fidelity audio products. Items must be returned in their original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and attach it securely to your original JBL packaging.

• 3.
  Drop Off Package

  Take your package to any authorized carrier drop-off location or schedule a pickup for your convenience.

• 4.
  Receive Refund

  After our warehouse inspects the returned electronics, your refund will be processed to your original payment method within 7-10 business days.